Engagement Specialist -Remote

NY · Full-time

About The Position

Our Engagement Specialist Complete multichannel outbound outreach to eligible members, explain Dario Health services and engage interested members through enrollment and/or setup. This is your chance to bring your expert knowledge and customer service skills to help members jump start their journey to lead to a healthier, longer life!

Responsibilities:

  • Handle intake assessments using motivational interviewing techniques
  • Apply appropriate sales techniques and demonstrate sustained achievement of monthly sales goals and metrics
  • Educate members about their chronic illnesses in a non-academic manner
  • Take initiative with creativity around communication with our clients - tapping into ways to engage them, excite them, relate to them in a self-led manner
  • Exude enthusiasm, optimism and be passionate about health and helping others
  • Uphold confidentiality at all times


Requirements

  • Bilingual preferred (English/Spanish)
  • 2 or more years of experience in high volume sales to consumer in call center environment.
  • Chronic disease, behavioral health, and/or diabetes management highly preferred.
  • Demonstrated effective organizational and communication skills
  • Excellent telephone etiquette skills that encourage and engage customer’s behavior to positive action.
  • Independent, creative self-starter, flexible, comfortable with ambiguity, and thrive in a fast-paced work environment that encourages critical thinking and creative problem solving.
  • Be results oriented with demonstrated time management skills
  • Ability to learn, analyze, understand and convey complex information
  • Demonstrated technical aptitude. Proficiency with technology/computers in web-based applications. IE: CRM, Microsoft Office, Softphone, etc
  • Knowledge with motivational interviewing

Apply for this position